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Privacy Policy
Last updated: 2 June 2026 • The Don Private Security Solutions (Pty) Ltd • Reg No: 2026/062968/07
1. Introduction
The Don Private Security Solutions (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and any other applicable South African data protection legislation.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, engage our services, or interact with us in any way.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information: Name, email address, telephone number, physical address.
- Business information: Company name, registration number, industry, premises details.
- Security assessment data: Site layout, access points, existing security measures, risk profile — collected only when conducting a security survey.
- CCTV footage: If we operate electronic surveillance systems on your behalf, footage is governed by a separate data processing agreement.
- Website usage data: IP address, browser type, pages visited, via cookies and analytics tools.
- Employment information: For job applicants — ID documents, qualifications, PSIRA registration, criminal record checks, references.
3. How We Use Your Information
- To provide, manage and improve our security services.
- To conduct site assessments and develop customised security plans.
- To communicate with you regarding your contract, invoices, and service updates.
- To respond to enquiries submitted via our contact form or telephone.
- To comply with legal obligations, including PSIRA regulatory requirements.
- To verify the identity and credentials of employees and contractors.
- To improve our website and marketing communications (only with your consent).
4. Legal Basis for Processing
We process your personal information on the following grounds:
- Contract performance: To fulfil our obligations under a service agreement with you.
- Legal obligation: To comply with PSIRA, POPIA, and other applicable laws.
- Legitimate interest: To protect the security and safety of our clients and personnel.
- Consent: For marketing communications and non-essential cookies.
5. Sharing of Personal Information
We do not sell or rent your personal information. We may share information with:
- PSIRA and other regulatory bodies as required by law.
- Sub-contractors who assist in service delivery, under strict confidentiality obligations.
- Law enforcement agencies where required by a court order or legal obligation.
- Professional advisors (lawyers, auditors) bound by professional secrecy.
6. Security of Your Information
As a security company, we apply heightened standards to information security. We implement technical and organisational measures including encrypted data storage, access controls, staff confidentiality agreements, and regular security audits to protect your personal information against unauthorised access, loss, or disclosure.
7. CCTV & Surveillance Data
Where we install or operate CCTV systems on client premises, surveillance footage is retained for a maximum of 30 days unless required for incident investigation or legal proceedings. Footage is stored securely and accessed only by authorised personnel. Clients are responsible for displaying appropriate CCTV signage in line with POPIA and relevant labour legislation.
8. Retention of Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Client records are typically retained for 5 years after the end of a service relationship. CCTV footage is retained for up to 30 days. Job applicant records are retained for 1 year unless employment is offered.
9. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information where no longer necessary.
- Object to processing based on legitimate interest.
- Withdraw consent for marketing at any time.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact us at info@thedonprivatesecuritysolutions.co.za.
10. Cookies
Our website uses essential cookies to ensure functionality. We may also use analytics cookies (with your consent) to understand how visitors use our site. You can disable cookies in your browser settings at any time without affecting your access to the site.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.
13. Contact Our Information Officer
For any privacy-related queries or to exercise your rights: